The Wolseley Hospitality Group is a company based on a foundation of values that each member of staff is expected to promote and live by. These values define the way we relate to each other, to our staff, to our customers, to our suppliers and to anyone we come in contact with – it also drives the experiences we want to deliver in our establishments.
We deliver hospitality from the heart to create places where people - staff and customers - feel they belong.
We create customer experiences that are characterised by enjoyment, by making people feel recognised, helping them feel comfortable and, above all, making them feel special.
The environments we create are theatrical and full of atmosphere. We serve classic food and provide a versatile setting that adapts to the specific desires of each customer.
We offer a unique style of hospitality - one that demands a sense of respect towards each other and the customer, a sense of empathy and the anticipation of needs before they are expressed, always delivered with warmth.
We foster a strong sense of family, towards each other and towards the company. We take pride in what we do and we all share a sense of responsibility, right across the organisation. We always maintain a sense of humility about our achievements.
Our leadership aims to inspire, to be involved at all times in all aspects of the business and to continue to invest with generosity in its people, who treat each other with care and respect and are always fair in their dealings with one another.
In all that we do, we act with authority and behave with integrity. We seek to deliver consistently, with meticulous attention to detail. As an organisation, we never stand still and aim for continuous progression.